I
would like to take this opportunity to let the community know the outcome of
the Survey that South Huron Hospital Association distributed this past
summer. I think it is only fair that, if
you are asked to participate, you are also informed of the results.
In order to do so, we prepared a survey to query
our patients, the community in general, healthcare providers and our staff. We wanted to find out what we are doing
right, where our weaknesses lie, what opportunities exist and what our threats
are. During July and August we
administered the survey to Exeter, Zurich, Grand Bend, Centralia, Hensall, etc
~ the whole South Huron Hospital Catchment area.
From the survey results, we found out some
interesting facts. For example:
§
76% of respondents did not know that we have a
Pediatrician coming to South Huron Hospital Association every month.
§
81% didn’t know that there is an “Aging at Home
Program” through our Affiliation with Grand Bend Area CHC. People can self-refer to that program.
§
70% were unaware that we have services of a
Clinical Dietitian if they need management of their nutrition.
§
81% were unaware that there is a psychiatrist
who comes to SHHA on a monthly basis.
Overwhelmingly people told us that they
understand what is being told to them at their medical visits, who exactly is
taking care of them and that they are being treated respectfully by staff that
is respectful of their privacy. You told
us you feel safe at SHHA.
§
The need to get an appointment for care or
certain test done when you want them
§
The need to get affordable transportation to
medical care,
§
The need to have coordination of services
between healthcare providers,
§
Delays in getting appointments for diagnostic tests and with specialists for surgeries.
Heather Klopp
Interim CEO
SHHA
